TXU Energy is know for having exceptional customer service although their rates are typically more expensive than average. If you value a large stable energy provider the trade-off might be worth it to you. If you want the cheapest electricity rate you will likely find better options elsewhere.
| Plans and Rates |
|
4 / 5 |
|---|---|---|
| Customer Service |
|
5 / 5 |
| Renewable Plans |
|
2 / 5 |
| PUC Rating |
|
5 / 5 |
| EnergyBot Rating |
|
4.3 / 5 |
TXU is one of the most well-known and trusted energy providers in Texas. They have great customer support and are extremely stable. But, they are not usually the cheapest option available. If you are someone who prefers to pay extra for service and stability TXU is a good option. If you want to maximize your savings and have the cheapest electricity bill possible, look elsewhere.
One of the most common questions customers ask is about TXU's free night plans. Plans like this are called time-of-use plans. They offer "free" or discounted electricity rates during various parts of the day, typically nights. On the surface, this sounds great, but in reality, they almost never work in the favor of the customer. We recommend avoiding these types of plans at all costs.
We even conducted a study to compare these types of plans to traditional fixed-rate plans. What we found was surprising.
On average a customer enrolled in a free nights plan pays around $1,400 more per year than a customer enrolled with a traditional plan.
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