Reliant Energy Reviews & Ratings

Looking for the best Reliant Energy rates? Whether you're trying to save on your electricity bill or curious about what others are saying about Reliant, we've got you covered. Here’s everything you need to know about Reliant Energy plans, rates, and real customer reviews to help you make an informed decision.

Reliant Electricity Plans

Reliant offers a variety of electricity plans to fit different lifestyles and energy usage habits. Here’s a quick rundown of some popular plan types you might come across:

• Fixed-Rate Plans: These plans lock in a rate for the length of your contract, providing stability. If you want predictability and protection from market price spikes, this might be your best option. An example of this is the Reliant Secure Advantage® 24 plan.
• Bill Credit Plans: Bill credit plans offer a dollar value (usually $100-$200) if you use a certain amount of electricity. We typically advise customers to avoid these plans because the bill credit is not usually worth the increased rate. An example of one of these plans from Reliant Energy is the Flextra Credits, which gives you a bill credit if certain usage thresholds are met.
• Time-of-Use Plans: Plans like "Free Nights" or "Free Weekends" offer lower rates during specific times, perfect if you can shift your energy use to these hours. Reliant Energy has a few of these plans, like the Reliant Truly Free Weekends 100% Solar 12 and the Reliant Truly Free Nights 100% Solar plans.
• Green Energy Plans: For environmentally-conscious consumers, Reliant offers renewable energy plans powered by wind or solar. Reliant Energy has a few options here so just make sure you check the EFL for the renewable energy content in the plan.

Before choosing a plan, make sure you check the Electricity Facts Label (EFL). The EFL will help you make a quick and educated decision rather than falling for some trick or gimmick.

Additional services and customer benefits

To stay competitive in the deregulated energy market, many electricity providers offer innovative services and benefits on top of straightforward electricity plans. Among these perks, Reliant Energy offers:

• Solar energy options, carbon offsets, and solar buyback plans
• Electric vehicle-friendly rate plans
• Home protection plans
• Backup power generators

You can review specific plans (and their perks) by filtering for individual features in EnergyBot’s price comparison tool.

Reliant Energy service areas in Texas

Reliant Energy works with utility providers to serve customers in most major cities in the Lone Star State, including:

• Houston and surrounding areas
• Dallas, Fort Worth, and surrounding areas
• South Texas, including Corpus Christi
• West Texas, including Abilene and San Angelo
• South Texas, including Laredo and McAllen

Contact Reliant Energy Customer Service

For questions about billing or electricity service, contact Reliant Energy through one of these channels:

• Residential customers: Call 1-866-222-7100
• Business customers: Call 1-866-660-4900
• Live chat: Access 24/7 live chat support on Reliant’s site
• Email: Use Reliant’s contact form

Log in online to review your account information, make a payment, or move your service. Questions about the shopping process? Call our energy experts for guidance today.

Reliant Energy Customer Reviews

Curious about how Reliant Energy performs according to actual customers? Here’s how Reliant Energy stacks up to other Texas electricity companies:

• “Great customer service!” – Many customers praise Reliant’s helpful and responsive customer service, especially when switching plans or managing accounts.
• “Rates went up after the first few months.” – Some users note that they experienced rate increases after an initial promotional period, which is something to be mindful of with variable-rate or promotional plans.
• “Love their green energy options!” – Environmental advocates appreciate Reliant’s commitment to renewable energy and find their green energy plans to be a great option for reducing their carbon footprint.
• “Billing can be confusing.” – A few customers report difficulties understanding their bill, especially with time-of-use plans. Be sure to double-check your EFL and billing details to avoid surprises.

Is Reliant Right for You?

Reliant is one of the biggest and most well-known energy providers in Texas. You have probably seen their TV commercials or even gone to a game at NRG Stadium in Houston.

If you’re looking for a reliable provider with a strong reputation, they are a good choice. However, if you just want the lowest rate possible there will likely be other providers with more competitive rates. Either way, we recommend you compare rates from a few providers before settling on an electricity provider.

Ready to compare plans and find the best rate for your home? Check out EnergyBot’s marketplace to instantly compare Reliant’s offers with other top providers in Texas.

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