Electricity Suppliers & Utilities Response to Coronavirus

Page updated May 15, 2020

Texas COVID-19 Electricity Relief Program

The Public Utility Commission of Texas (PUCT) has created the “COVID-19 Electricity Relief Program” to assist customers experiencing financial hardships due to COVID-19. 

For details about the program, please visit the Texas PUCT FAQ

It is essential to understand that not all customers qualify and that enrollment cannot be performed by the company. It is your responsibility to ensure that you are enrolled in the state’s program. 

How to enroll in the Texas COVID-19 Electricity Relief Program

If you are a residential electricity customer in areas of Texas open to retail competition (deregulation) who qualifies for unemployment benefits and is in genuinely dire economic straits as a result of COVID-19, then please contact the state’s Low Income List Administrator (LILA) by either of the following to methods:

  1. Best Option: Complete the enrollment form online at https://www.txcovid19erp.org/.
  2. Call the LILA call center at 1-866-454-8387. Their call center is operating 24 hours a day, seven days a week.

Texas Rider ERP funding for the Texas COVID-19 Electricity Relief Program

The Texas TDUs have submitted compliance filings to implement a new rider (Rider ERP) to fund the previously reported COVID-19 Electricity Relief Program which will reimburse retail electric providers and TDUs for customer non-payment during a disconnection moratorium for eligible non-residential customers.

In addition to the initial ERCOT contribution, each Transmission & Distribution Utilities (TDU) has implemented a tariff rider (Rider ERP) to collect funds for the Rider ERP. In order to fund this pool of money for residential support, the PUCT is instituting a $.33 per MWh fee to all ERCOT customers; Residential and Commercial. The fees will appear on April/May bills. It is still unclear how long this fee will be in effect. It is also unclear how funding shortages, or overages, will be managed in the future should there be any under or over-collection.

AEP Energy

Business Phone: 866-258-3782
Residential Phone: 866-258-3782
Website: https://www.aepenergy.com/
Email:

AEP Ohio

Business Phone: 888-710-4237
Residential Phone: 800-672-2231
Website: https://www.aepohio.com/
Email:

Coronavirus Aid

Temporarily suspending disconnections for non-payment and working with customers who anticipate problems paying their electric bills.

AEP Ohio COVID-19 Reference Link

AEP Texas

Business Phone: 877-373-4858
Residential Phone: 877-373-4858
Website: https://www.aeptexas.com/
Email:

Coronavirus Aid

AEP Texas is adhering to the regulations and is working with state and local leaders to protect the public, our business partners and our team. More info for Texas residents here.

AEP Texas COVID-19 Reference Link

AEP Texas Central

Business Phone:
Residential Phone:
Website:
Email:

AEP Texas North

Business Phone: 1-866-223-8508
Residential Phone:
Website: https://www.aeptexas.com/
Email:

Ameren

Business Phone: 800-232-2477
Residential Phone: 800-755-5000
Website: https://www.ameren.com/
Email:

Coronavirus Aid

Forgiving late payment fees for both residential and business customers and all disconnections have been temporarily suspended until further notice.

Ameren COVID-19 Reference Link

ATG Clean Energy

Business Phone: 888-311-7175
Residential Phone: 888-311-7175
Website: https://atgcleanenergy.com/
Email: Customercare@atgcleanenergy.com

Austin Energy

Business Phone: 512-482-5346
Residential Phone: 512-494-9400
Website: https://austinenergy.com/
Email: conservation@austinenergy.com

Coronavirus Aid

Suspended all utility disconnects for non-payment. Customers can be placed on a deferred payment plan. Limited income customers and medically vulnerable customers may receive assistance through our Customer Assistance Programs.

Austin Energy COVID-19 Reference Link

Browns Energy

Business Phone: 855-276-9673
Residential Phone:
Website: https://brownsenergy.com/
Email: sales@brownsfuel.com

Bulb Energy

Business Phone: 833-439-2852
Residential Phone: 833-439-2852
Website: https://www.bulb.com/
Email: hello.texas@bulb.com

Capital Energy

Business Phone: 855-322-7448
Residential Phone: 855-322-7448
Website: https://capital.energy/
Email: Info@Capital.Energy

Centerpoint Energy

Business Phone: 800-752-8036
Residential Phone: 800-752-8036
Website: https://www.centerpointenergy.com
Email:

Coronavirus Aid

We support our customers who may need payment assistance, arrangements or extensions. We have temporarily suspended natural gas service disconnections for nonpayment. In southwest Indiana, this includes the temporary suspension of electric service disconnections. More info for Texas residents here.

Centerpoint Energy COVID-19 Reference Link

Chariot Energy

Business Phone: 855-524-2746
Residential Phone: 855-524-2746
Website: https://chariotenergy.com/
Email: CustomerCare@mychariotenergy.com

ComEd

Business Phone:
Residential Phone:
Website: https://www.comed.com/Pages/default.aspx
Email:

Con Edison

Business Phone: 1-800-752-6633
Residential Phone: 1-800-752-6633
Website: https://www.coned.com/en
Email:

ConEdison

Business Phone: 800-752-6633
Residential Phone: 800-752-6633
Website: https://www.coned.com/
Email:

Coronavirus Aid

Your service will not be shut off for non-payment. Waiving new late-payment fees. No fees for making payments with credit cards or debit cards.

ConEdison COVID-19 Reference Link

CPG Energy

Business Phone: 800-975-7202
Residential Phone:
Website: https://www.cpg-energy.com/
Email: executive@cpg-energy.com

DTE Energy

Business Phone: 800-477-4747
Residential Phone: 800-477-4747
Website: http://dteenergy.com
Email: dteenergycares@dteenergy.com

Coronavirus Aid

Extending shut-off protections, offering billing assistance and sharing energy savings tips to help those most severely impacted by the pandemic.

DTE Energy COVID-19 Reference Link

Duquesne Light

Business Phone: 412-393-7100
Residential Phone: 412-393-7100
Website: https://www.duquesnelight.com
Email:

Coronavirus Aid

Discontinuing service shutoffs until at least May 1, 2020. Waiving late fees until at least May 1, 2020. Donated $500,000 to the Emergency Action Fund to provide rapid and effective relief to those impacted by COVID-19.

Duquesne Light COVID-19 Reference Link

Dynegy Energy

Business Phone: 833-241-4591
Residential Phone: 833-265-6999
Website: https://www.dynegy.com/
Email: descustcare@dynegy.com

EDF Energy

Business Phone: 0333-200-5100
Residential Phone:
Website: https://www.edfenergy.com/
Email:

Eligo Energy

Business Phone: 888-744-8125
Residential Phone: 888-744-8125
Website: https://www.eligoenergy.com/
Email:

Energy Cooperative of America

Business Phone: 800-422-1475
Residential Phone: 800-422-1475
Website: https://energycoopofamerica.org/
Email: info@ecamerica.org

Energy Harbor

Business Phone: 888-544-4877
Residential Phone:
Website: https://www.firstenergycorp.com/
Email:

Engie Energy

Business Phone: 888-232-6206
Residential Phone: 888-232-6206
Website: https://www.engieresources.com/
Email: engiena-sales@engie.com

Enspire Energy

Business Phone: 757-963-9123
Residential Phone: 757-963-9123
Website: https://www.enspireenergy.com/
Email: mhensley@enspireenergy.com

Eversource Energy

Business Phone: 800-592-2000
Residential Phone: 800-592-2000
Website: https://www.eversource.com
Email:

Coronavirus Aid

Suspending disconnection of service for non-payment. Eliminating late payment charges. Offering a special, flexible payment plan — with no down payment — for any past-due amount.

Eversource Energy COVID-19 Reference Link

FairPoint Energy

Business Phone: (877) 733-6015
Residential Phone:
Website: https://www.vistracorp.com/
Email:

First Point Power

Business Phone: 401-684-1443
Residential Phone: 401-684-1443
Website: http://firstpointpower.com/
Email: info@firstpointpower.com

FPL

Business Phone: 800-375-5566
Residential Phone: 800-226-3545
Website: https://www.fpl.com/
Email:

Coronavirus Aid

Suspending electrical disconnections, providing payment extensions and waiving certain late payment fees for customers in a hardship situation

FPL COVID-19 Reference Link

Freepoint Energy Solutions

Business Phone: 800-982-1670
Residential Phone: 800-982-1670
Website: http://firstpointpower.com/
Email: info@freepointsolutions.com

G-Power Energy

Business Phone: 800-378-3339
Residential Phone: 800-378-3339
Website:
Email: support@getGpower.com

Gas South

Business Phone: 877-472-4932
Residential Phone: 877-472-4932
Website: https://www.gassouth.com/home
Email:

Global Energy

Business Phone: 800-385-7893
Residential Phone: 800-385-7893
Website: https://globalenergyllc.net/
Email: info@GlobalEnergyllc.net

Great American Gas and Electric

Business Phone: 866-269-9393
Residential Phone:
Website: https://www.ga-ge.com/
Email: support@ga-ge.com

Green Mountain Energy

Business Phone: 866-280-3603
Residential Phone: 866-785-4668
Website: https://www.greenmountainenergy.com/
Email: gmecbizcare@greenmountain.com

Coronavirus Aid

The state of Texas has created the COVID-19 Electricity Relief Program to help protect customers who are low income or unemployed as a result of COVID-19. Eligible customers will temporarily receive protection from disconnection.

Green Mountain Energy COVID-19 Reference Link

Griddy Energy

Business Phone: 800-993-6207
Residential Phone: 800-993-6207
Website: https://www.griddy.com/
Email: info@gogriddy.com

IDT Energy

Business Phone: 888-405-1130
Residential Phone: 888-405-1130
Website: https://idtenergy.com/
Email:

IL Gas & Electric, Inc.

Business Phone: 866-705-7291
Residential Phone:
Website: https://www.ilgande.com/
Email: salesinfo@ilgande.com

Jersey Central Power & Light

Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/jersey_central_power_light.html
Email:

Major Energy

Business Phone: 888-625-6760
Residential Phone: 888-625-6760
Website: https://majorenergy.com/
Email: customercare@majorenergy.com

Mansfield Energy

Business Phone: 800-695-6626
Residential Phone:
Website: https://mansfield.energy/
Email:

Marathon Energy

Business Phone: 888-378-9898
Residential Phone: 888-378-9898
Website: https://mecny.com/
Email: mail@mecny.com

Coronavirus Aid

Our business is considered an essential service, and as such, our operations remain unchanged; we remain open for business-critical activities with protocols in place to help prevent unnecessary exposure, including social distancing

Marathon Energy COVID-19 Reference Link

MD Gas & Electric

Business Phone: 866-568-0293
Residential Phone: 866-568-0293
Website: https://www.mdgande.com/
Email: salesinfo@mdgande.com

Mega Energy

Business Phone: 855-810-6342
Residential Phone: 855-810-6342
Website: https://www.megaenergyllc.com/
Email:

Met-Ed

Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/met_edison.html
Email:

National Gas and Electric

Business Phone: 888-442-0002
Residential Phone: 888-442-0002
Website: https://ngande.com/
Email: customercare@NGandE.com

National Grid

Business Phone:
Residential Phone:
Website:
Email:

New Wave Energy

Business Phone: 855-998-9283
Residential Phone: 855-998-9283
Website: https://newwaveenergy.com/
Email: support@nwaveenergy.com

New York State Electric & Gas

Business Phone:
Residential Phone:
Website:
Email:

NextEra Energy

Business Phone: (877) 528-2890
Residential Phone:
Website: http://www.nexteraenergy.com/
Email:

NJ Gas & Electric, Inc.

Business Phone: (866) 568-0290
Residential Phone: (866) 568-0290
Website: https://www.njgande.com/
Email: sales@njgande.com

Nordic Energy

Business Phone: 877-808-1022
Residential Phone: 877-808-1022
Website: https://www.nordicenergy-us.com/
Email: info@nordicenergy-us.com

NRG Energy

Business Phone: 855-500-8703
Residential Phone: 855-500-8703
Website: https://www.nrg.com/
Email: support@nrghomepower.com

NY Gas & Electric

Business Phone: 888-947-7899
Residential Phone: 888-947-7899
Website: https://www.nygande.com/
Email: salesinfo@nygande.com

OH Gas & Electric, Inc.

Business Phone: 888-947-7880
Residential Phone: 888-947-7880
Website: https://www.ohgande.com/
Email: salesinfo@ohgande.com

Ohio Edison

Business Phone: 1-888-544-4877
Residential Phone: 1-888-544-4877
Website: https://www.firstenergycorp.com/ohio_edison.html
Email:

Oncor

Business Phone: 888-313-6862
Residential Phone: 888-313-6862
Website: https://www.oncor.com/
Email: contactcenter@oncor.com

Coronavirus Aid

In Texas residents should call their Retail Energy Provider (who ever you pay your bill to) for information on what payment options they have. More info here.

Oncor COVID-19 Reference Link

Original Energy

Business Phone: 914-847-0234
Residential Phone: 914-847-0234
Website: https://www.originalenergy.com/
Email:

PA Gas & Electric, Inc.

Business Phone: 866-706-7361
Residential Phone: 866-706-7361
Website: https://www.pagande.com/
Email: salesinfo@pagande.com

PECO

Business Phone: 800-494-4000
Residential Phone: 800-494-4000
Website: https://www.peco.com/
Email:

Coronavirus Aid

Effective March 13, 2020, PECO is suspending service disconnections and waiving new late payment charges through at least May 1, 2020.

PECO COVID-19 Reference Link

Penelec

Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/penelec.html
Email:

Penn Power

Business Phone: 1-888-544-4877
Residential Phone: 1-888-544-4877
Website: https://www.firstenergycorp.com/penn_power.html
Email:

Plymouth Rock Energy

Business Phone: 516-734-0408
Residential Phone:
Website: https://www.plymouthenergy.com/
Email:

Public Power

Business Phone:
Residential Phone: 888-354-441
Website: https://www.ppandu.com/
Email: service@ppandu.com

Pulse Power

Business Phone: 833-785-7797
Residential Phone: 833-785-7797
Website: https://www.pulsepowertexas.com/
Email:

Santanna Energy Services

Business Phone: 866-574-5680
Residential Phone: 866-574-5680
Website: https://santannaenergyservices.com/
Email:

Sharyland Utilities

Business Phone: (866) 354-3335
Residential Phone: (866) 354-3335
Website: http://www.sharyland.com/
Email: suhelp@sharyland.com

Snyder Brothers Energy

Business Phone: 724-548-8101
Residential Phone: 724-548-8101
Website: http://www.snyderbrothersinc.com/
Email: gasmarketing@snydercos.com

Starion Energy

Business Phone: 800-600-3040
Residential Phone: 800-600-3040
Website: https://www.starionenergy.com/
Email: info@starionenergy.com

Summer Energy

Business Phone: 888-594-9299
Residential Phone: 888-594-9299
Website: https://www.summerenergy.com/
Email: sales@summerenergy.com

Sunwave Energy

Business Phone: 855-478-6928
Residential Phone: 855-478-6928
Website: https://www.gosunwave.com/
Email: customerservice@gosunwave.com

Talen Energy

Business Phone: 888-289-7693
Residential Phone: 888-289-7693
Website: https://www.talenenergy.com/
Email: CustomerCare@talenenergy.com

Tara Energy

Business Phone: 855-855-8272
Residential Phone: 844-466-3808
Website: https://www.taraenergy.com/
Email: CustomerSupport@TaraEnergy.com

Coronavirus Aid

Customers are encouraged to sign up for Paperless Billing and Automatic Payment programs, and we support our customers who may need payment assistance, arrangements or extensions.  Contact us at 855-855-8272.

Tara Energy COVID-19 Reference Link

Texans Energy

Business Phone: 855-508-3926
Residential Phone: 855-508-3926
Website: http://mytexansenergy.com
Email: info@mytexansenergy.com

Coronavirus Aid

Texans Energy is participating in the Texas COVID-19 Electricity Relief Program. This program temporarily keeps Texans Energy from disconnecting electricity for customers who can’t pay their whole bill because of serious financial troubles caused by COVID-19.

Texans Energy COVID-19 Reference Link

Texpo Energy

Business Phone: 877-839-7657
Residential Phone: 877-839-7657
Website: http://www.texpoenergy.com
Email: customer.care@texpoenergy.com

The Illuminating Company

Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/illuminating_company.html
Email:

Think Energy

Business Phone: 800-481-9805
Residential Phone: 888-923-3633
Website: http://www.mythinkenergy.com/
Email: questions@mythinkenergy.com

Coronavirus Aid

For payment assistance, you can call 1-888-923-3633 or email us at customercare@mythinkenergy.com to learn more about our payment extensions and our deferred payment plans.

Think Energy COVID-19 Reference Link

TNMP

Business Phone: 888-866-7456
Residential Phone: 888-866-7456
Website: https://www.tnmp.com
Email: community@tnmp.com

Coronavirus Aid

Grants are available to qualifying 501(c)(3) nonprofit organizations to fund projects that address community safety, with preference given to COVID-19 programs for senior citizens. Paused shutoffs for late payments.


TNMP COVID-19 Reference Link

Toledo Edison

Business Phone: 1-800-447-3333
Residential Phone: 1-800-447-3333
Website: https://www.firstenergycorp.com/toledo_edison.html
Email:

TriEagle Energy

Business Phone: 877-933-2453
Residential Phone: 877-933-2453
Website: http://www.trieagleenergy.com
Email: customercare@trieagleenergy.com

Coronavirus Aid

Call 877-933-2453 for more time to pay your monthly bill. If you’re in need of bill payment assistance or know someone who needs help, additional support is available. Call 2-1-1 or visit 211texas.org to be connected with relief funds.

TriEagle Energy COVID-19 Reference Link

U.S. Energy Partners

Business Phone: 716-580-3187
Residential Phone: 716-580-3187
Website: https://usepelectric.com/
Email: Privacy@USEPelectric.com

UGI Energy

Business Phone: 800-427-8545
Residential Phone:
Website: https://ugies.com/
Email: customercare@ugies.com

US Gas and Electric

Business Phone: (888) 947-7880
Residential Phone: (888) 947-7880
Website: https://www.usgande.com/
Email: salesinfo@usgande.com

V247 Power

Business Phone: 855-888-9888
Residential Phone: 855-888-9888
Website: http://www.v247power.com
Email: CustomerCare@v247power.com

Veteran Energy

Business Phone: 800-578-7070
Residential Phone: 800-578-7070
Website: https://www.veteranenergy.us/
Email: care@veteranenergy.us

Coronavirus Aid

You may be eligible for payment assistance to prevent your services from being interrupted for the duration of this emergency. The COVID-19 Electricity Relief program can provide this temporary assistance. Call to enroll.

Veteran Energy COVID-19 Reference Link

Viridian Energy

Business Phone: 866-663-2508
Residential Phone: 866-663-2508
Website: http://www.viridian.com/
Email: customercare@viridian.com

Vista Energy

Business Phone: 888-211-4093
Residential Phone: 888-211-4093
Website: https://vistaenergymarketing.com/
Email:

Volt Energy

Business Phone: 291-809-4600
Residential Phone: 866-340-8658
Website: https://www.voltep.com/
Email: info@voltep.com

Coronavirus Aid

VOLT residential customers who are low-income and/or unemployed as a result of COVID-19 and are having trouble paying their electricity bill may be eligible for financial relief and up to six months of disconnection protection through the COVID-19 Electricity Relief Program.

Volt Energy COVID-19 Reference Link

Volunteer Energy

Business Phone: 800-977-8374
Residential Phone: 800-977-8374
Website: https://www.volunteerenergy.com/
Email:

West Penn Power

Business Phone: 1-888-544-4877
Residential Phone:
Website: https://www.firstenergycorp.com/west_penn_power.html
Email:

WGL Energy

Business Phone: 844-427-5945
Residential Phone: 844-427-5945
Website: https://www.wglenergy.com/
Email:

YEP Energy

Business Phone: 866-937-5937
Residential Phone: 866-937-5937
Website: https://www.yepenergy.com/
Email: Customer.Care@YepTexas.com

Zone One Energy

Business Phone: 347-620-7283
Residential Phone: 347-620-7283
Website: https://zone1energy.com/
Email: support@Zone1Energy.com