Page updated May 15, 2020
Click state to see official notice.
The Public Utility Commission of Texas (PUCT) has created the “COVID-19 Electricity Relief Program” to assist customers experiencing financial hardships due to COVID-19.
For details about the program, please visit the Texas PUCT FAQ.
It is essential to understand that not all customers qualify and that enrollment cannot be performed by the company. It is your responsibility to ensure that you are enrolled in the state’s program.
If you are a residential electricity customer in areas of Texas open to retail competition (deregulation) who qualifies for unemployment benefits and is in genuinely dire economic straits as a result of COVID-19, then please contact the state’s Low Income List Administrator (LILA) by either of the following to methods:
The Texas TDUs have submitted compliance filings to implement a new rider (Rider ERP) to fund the previously reported COVID-19 Electricity Relief Program which will reimburse retail electric providers and TDUs for customer non-payment during a disconnection moratorium for eligible non-residential customers.
In addition to the initial ERCOT contribution, each Transmission & Distribution Utilities (TDU) has implemented a tariff rider (Rider ERP) to collect funds for the Rider ERP. In order to fund this pool of money for residential support, the PUCT is instituting a $.33 per MWh fee to all ERCOT customers; Residential and Commercial. The fees will appear on April/May bills. It is still unclear how long this fee will be in effect. It is also unclear how funding shortages, or overages, will be managed in the future should there be any under or over-collection.
Click utility for more information.
More info on the Texas COVID-19 Electricity Relief Program here.
Temporarily suspending disconnections for non-payment and working with customers who anticipate problems paying their electric bills.
Forgiving late payment fees for both residential and business customers and all disconnections have been temporarily suspended until further notice.
We support our customers who may need payment assistance, arrangements or extensions. We have temporarily suspended natural gas service disconnections for nonpayment. In southwest Indiana, this includes the temporary suspension of electric service disconnections. More info for Texas residents here.
Your service will not be shut off for non-payment. Waiving new late-payment fees. No fees for making payments with credit cards or debit cards.
Extending shut-off protections, offering billing assistance and sharing energy savings tips to help those most severely impacted by the pandemic.
Suspending electrical disconnections, providing payment extensions and waiving certain late payment fees for customers in a hardship situation
The state of Texas has created the COVID-19 Electricity Relief Program to help protect customers who are low income or unemployed as a result of COVID-19. Eligible customers will temporarily receive protection from disconnection.
Our business is considered an essential service, and as such, our operations remain unchanged; we remain open for business-critical activities with protocols in place to help prevent unnecessary exposure, including social distancing
Effective March 13, 2020, PECO is suspending service disconnections and waiving new late payment charges through at least May 1, 2020.
Customers are encouraged to sign up for Paperless Billing and Automatic Payment programs, and we support our customers who may need payment assistance, arrangements or extensions. Contact us at 855-855-8272.
Texans Energy is participating in the Texas COVID-19 Electricity Relief Program. This program temporarily keeps Texans Energy from disconnecting electricity for customers who can’t pay their whole bill because of serious financial troubles caused by COVID-19.
Grants are available to qualifying 501(c)(3) nonprofit organizations to fund projects that address community safety, with preference given to COVID-19 programs for senior citizens. Paused shutoffs for late payments.
Business Phone: 1-800-447-3333
Residential Phone: 1-800-447-3333
Call 877-933-2453 for more time to pay your monthly bill. If you’re in need of bill payment assistance or know someone who needs help, additional support is available. Call 2-1-1 or visit 211texas.org to be connected with relief funds.
You may be eligible for payment assistance to prevent your services from being interrupted for the duration of this emergency. The COVID-19 Electricity Relief program can provide this temporary assistance. Call to enroll.
VOLT residential customers who are low-income and/or unemployed as a result of COVID-19 and are having trouble paying their electricity bill may be eligible for financial relief and up to six months of disconnection protection through the COVID-19 Electricity Relief Program.
Business Phone: 1-888-544-4877