Page updated May, 2020
Click state to see official notice.
The Public Utility Commission of Texas (PUCT) has created the “COVID-19 Electricity Relief Program” to assist customers experiencing financial hardships due to COVID-19.
For details about the program, please visit the Texas PUCT FAQ.
It is essential to understand that not all customers qualify and that enrollment cannot be performed by the company. It is your responsibility to ensure that you are enrolled in the state’s program.
If you are a residential electricity customer in areas of Texas open to retail competition (deregulation) who qualifies for unemployment benefits and is in genuinely dire economic straits as a result of COVID-19, then please contact the state’s Low Income List Administrator (LILA) by either of the following to methods:
The Texas TDUs have submitted compliance filings to implement a new rider (Rider ERP) to fund the previously reported COVID-19 Electricity Relief Program which will reimburse retail electric providers and TDUs for customer non-payment during a disconnection moratorium for eligible non-residential customers.
In addition to the initial ERCOT contribution, each Transmission & Distribution Utilities (TDU) has implemented a tariff rider (Rider ERP) to collect funds for the Rider ERP. In order to fund this pool of money for residential support, the PUCT is instituting a $.33 per MWh fee to all ERCOT customers; Residential and Commercial. The fees will appear on April/May bills. It is still unclear how long this fee will be in effect. It is also unclear how funding shortages, or overages, will be managed in the future should there be any under or over-collection.
Click utility for more information.
More info on the Texas COVID-19 Electricity Relief Program here.
Business Phone: 866-258-3782
Residential Phone: 866-258-3782
Website: https://www.aepenergy.com/
Email:
Business Phone: 888-710-4237
Residential Phone: 800-672-2231
Website: https://www.aepohio.com/
Email:
Temporarily suspending disconnections for non-payment and working with customers who anticipate problems paying their electric bills.
Business Phone: 1-866-223-8508
Residential Phone:
Website: https://www.aeptexas.com/
Email:
Business Phone: 877-282-6248
Residential Phone: 877-282-6248
Website: https://www.ambitenergy.com/
Email:
They are offering access to assistance including increased payment flexibility and extended payment dates. Contact them at (877) 282-6248 to set up a payment arrangement. Also, additional support is available by calling 2-1-1 or visiting 211texas.org and searching for ‘Electricity Bill Assistance’ to find programs in your area.
Business Phone: 800-232-2477
Residential Phone: 800-755-5000
Website: https://www.ameren.com/
Email:
Forgiving late payment fees for both residential and business customers and all disconnections have been temporarily suspended until further notice.
Business Phone: 888-959-9299
Residential Phone: 888-959-9299
Website: https://www.amigoenergy.com/
Email: customersupport@amigoenergy.com
Customers are encouraged to sign up for Paperless Billing and Automatic Payment programs, and we support our customers who may need payment assistance, arrangements or extensions. Contact us at 888-364-3592.
Business Phone: 877-544-4857
Residential Phone: 877-544-4857
Website: https://www.apge.com
Email: customer@apge.com
Offering deferred payment plans for customers impacted by COVID-19. Contact APG&E at (877) 544-4857 to set up a payment arrangement. Also, additional support is available by calling 2-1-1 or visiting 211texas.org and searching for ‘Electricity Bill Assistance’ to find programs in your area.
Business Phone: 512-482-5346
Residential Phone: 512-494-9400
Website: https://austinenergy.com/
Email: conservation@austinenergy.com
Suspended all utility disconnects for non-payment. Customers can be placed on a deferred payment plan. Limited income customers and medically vulnerable customers may receive assistance through our Customer Assistance Programs.
Business Phone: 833-439-2852
Residential Phone: 833-439-2852
Website: https://www.bulb.com/
Email: hello.texas@bulb.com
Business Phone: 877-273-6772
Residential Phone: 877-273-6772
Website: https://www.calpinesolutions.com/
Email: customerservice@calpinesolutions.com
No mention of bill aid or defferment, but do encourage customers call their support line.
Business Phone: 800-752-8036
Residential Phone: 800-752-8036
Website: https://www.centerpointenergy.com
Email:
We support our customers who may need payment assistance, arrangements or extensions. We have temporarily suspended natural gas service disconnections for nonpayment. In southwest Indiana, this includes the temporary suspension of electric service disconnections. More info for Texas residents here.
Business Phone: 877-653-5090
Residential Phone: 877-653-5090
Website: https://www.championenergyservices.com
Email: info@championenergyservices.com
Business Phone: 855-524-2746
Residential Phone: 855-524-2746
Website: https://chariotenergy.com/
Email: CustomerCare@mychariotenergy.com
Business Phone: 888-425-9140
Residential Phone: 888-425-9140
Website: https://cimaenergysolutions.com/
Email: customerservice@cimaenergysolutions.com
Business Phone: 800-692-4776
Residential Phone: 800-692-4776
Website: https://www.cirroenergy.com/
Email: service@cirroenergy.com
Our commitment to our customers remains resolute — we’re here to help. If you are having trouble paying your energy bill due to the effect of COVID-19, there are options available.
Business Phone: 800-746-4046
Residential Phone: 800-746-4046
Website: https://www.clearviewenergy.com
Email: customerservice@clearviewenergy.com
Business Phone:
Residential Phone:
Website: https://www.comed.com/Pages/default.aspx
Email:
Business Phone: 1-800-752-6633
Residential Phone: 1-800-752-6633
Website: https://www.coned.com/en
Email:
Business Phone: 800-752-6633
Residential Phone: 800-752-6633
Website: https://www.coned.com/
Email:
Your service will not be shut off for non-payment. Waiving new late-payment fees. No fees for making payments with credit cards or debit cards.
Business Phone: 844-636-3749
Residential Phone: 855-465-1244
Website: https://www.constellation.com/
Email:
Offering deferred payment plans for customers who are directly impacted by the situation, and they are suspending disconnects and new late fees until May 1, 2020.
Business Phone: 800-975-7202
Residential Phone:
Website: https://www.cpg-energy.com/
Email: executive@cpg-energy.com
Business Phone: 855-461-1926
Residential Phone: 855-461-1926
Website: https://www.directenergy.com
Email: csdirectenergy@directenergy.com
Customers must contact NEC Co-Op. They are handling aid for customers on a case by case basis
Business Phone: 877-455-4674
Residential Phone: 877-455-4674
Website: https://www.discountpowertx.com/
Email: service@discountpowertx.com
Business Phone: 800-477-4747
Residential Phone: 800-477-4747
Website: http://dteenergy.com
Email: dteenergycares@dteenergy.com
Extending shut-off protections, offering billing assistance and sharing energy savings tips to help those most severely impacted by the pandemic.
Business Phone: 412-393-7100
Residential Phone: 412-393-7100
Website: https://www.duquesnelight.com
Email:
Discontinuing service shutoffs until at least May 1, 2020. Waiving late fees until at least May 1, 2020. Donated $500,000 to the Emergency Action Fund to provide rapid and effective relief to those impacted by COVID-19.
Business Phone: 833-241-4591
Residential Phone: 833-265-6999
Website: https://www.dynegy.com/
Email: descustcare@dynegy.com
Business Phone: 0333-200-5100
Residential Phone:
Website: https://www.edfenergy.com/
Email:
Business Phone: 888-744-8125
Residential Phone: 888-744-8125
Website: https://www.eligoenergy.com/
Email:
Business Phone: 888-378-9898
Residential Phone: 888-378-9898
Website: https://mecny.com/
Email: mail@mecny.com
Our business is considered an essential service, and as such, our operations remain unchanged; we remain open for business-critical activities with protocols in place to help prevent unnecessary exposure, including social distancing
Business Phone: 800-422-1475
Residential Phone: 800-422-1475
Website: https://energycoopofamerica.org/
Email: info@ecamerica.org
Business Phone: 1-888-254-4769
Residential Phone: 1-877-855-2424
Website: https://energyharbor.com/en
Email: firstchoice@energyharbor.com
Business Phone: 888-232-6206
Residential Phone: 888-232-6206
Website: https://www.engieresources.com/
Email: engiena-sales@engie.com
Business Phone: 757-963-9123
Residential Phone: 757-963-9123
Website: https://www.enspireenergy.com/
Email: mhensley@enspireenergy.com
Business Phone: 866-921-6476
Residential Phone: 800-871-8100
Website: https://www.entrustenergy.com/
Email: customercare@entrustenergy.com
Reach out to them at 1-800-871-8100 if you are in need of a payment plan or extension on disconnecting a service. Alternatively, you can e-mail them at customercare@entrustenergy.com.
Business Phone: 800-592-2000
Residential Phone: 800-592-2000
Website: https://www.eversource.com
Email:
Suspending disconnection of service for non-payment. Eliminating late payment charges. Offering a special, flexible payment plan — with no down payment — for any past-due amount.
Business Phone: 866-469-2464
Residential Phone: 866-469-2464
Website: https://www.firstchoicepower.com
Email: CustomerService@FirstChoicePower.com
They do offer defferred payment plans, but nothing specific due to Coronavirus
Business Phone: 401-684-1443
Residential Phone: 401-684-1443
Website: http://firstpointpower.com/
Email: info@firstpointpower.com
Business Phone: 800-375-5566
Residential Phone: 800-226-3545
Website: https://www.fpl.com/
Email:
Suspending electrical disconnections, providing payment extensions and waiving certain late payment fees for customers in a hardship situation
Business Phone: 800-982-1670
Residential Phone: 800-982-1670
Website: http://freepointsolutions.com
Email: info@freepointsolutions.com
Business Phone: 877-293-7535
Residential Phone: 877-437-7442
Website: https://www.frontierutilities.com/
Email: commercial@frontierutilities.com
The state of Texas has created the COVID-19 Electricity Relief Program to assist eligible Texans keep their power on for the next six months. Eligible residents include residential customers who have been added to the state’s unemployment and low income list due to the effects of COVID-19.
Business Phone: 877-472-4932
Residential Phone: 877-472-4932
Website: https://www.gassouth.com/home
Email:
Business Phone: 866-531-4392
Residential Phone: (713) 961-9399
Website: https://www.gexaenergy.com
Email: TX@GexaEnergy.com
Business Phone: 866-269-9393
Residential Phone:
Website: https://www.ga-ge.com/
Email: support@ga-ge.com
Business Phone: 866-280-3603
Residential Phone: 866-785-4668
Website: https://www.greenmountainenergy.com/
Email: gmecbizcare@greenmountain.com
The state of Texas has created the COVID-19 Electricity Relief Program to help protect customers who are low income or unemployed as a result of COVID-19. Eligible customers will temporarily receive protection from disconnection.
Business Phone: 800-993-6207
Residential Phone: 800-993-6207
Website:
Email: info@gogriddy.com
Business Phone: 866-483-7664
Residential Phone: 866-483-7664
Website: http://www.hudsonenergy.net/
Email: hudsonenergycare@hudsonenergy.net
Customers are encouraged to sign up for Paperless Billing and Automatic Payment programs, and we support our customers who may need payment assistance, arrangements or extensions. Contact us at 866-483-7664.
Business Phone: 888-405-1130
Residential Phone: 888-405-1130
Website: https://idtenergy.com/
Email:
Business Phone: 866-705-7291
Residential Phone:
Website: https://www.ilgande.com/
Email: salesinfo@ilgande.com
Business Phone: 844-463-8732
Residential Phone: 844-463-8732
Website: https://www.infuseenergy.com/
Email: care@infuseenergy.com
Infuse residential customers who are low-income and/or unemployed as a result of COVID-19 and are having trouble paying their electricity bill may be eligible for financial relief through the Texas COVID-19 Electricity Relief Program.
Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/jersey_central_power_light.html
Email:
Business Phone: 866-587-8674
Residential Phone: 866-587-8674
Website: http://www.justenergy.com
Email: cs@justenergy.com
Customers are encouraged to sign up for Paperless Billing and Automatic Payment programs, and we support our customers who may need payment assistance, arrangements or extensions. Contact us at 888-364-3590.
Business Phone: 866-769-3799
Residential Phone: 866-769-3799
Website: https://www.libertypowercorp.com/
Email: customercare@libertypowercorp.com
Business Phone: 888-625-6760
Residential Phone: 888-625-6760
Website: https://majorenergy.com/
Email: customercare@majorenergy.com
Business Phone: 800-695-6626
Residential Phone:
Website: https://mansfield.energy/
Email:
Business Phone: 877-622-7697
Residential Phone: 877-622-7697
Website: https://www.mc2energyservices.com/
Email: info@mc2energyservices.com
Business Phone: 866-568-0293
Residential Phone: 866-568-0293
Website: https://www.mdgande.com/
Email: salesinfo@mdgande.com
Business Phone: 855-810-6342
Residential Phone: 855-810-6342
Website: https://www.megaenergyllc.com/
Email:
Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/met_edison.html
Email:
Business Phone: 800-432-8574
Residential Phone: 800-342-3346
Website: http://www.midamericanenergyservices.com
Email: support@midamericanenergyservices.com
Business Phone: (877) 238-5343
Residential Phone: (877) 238-5343
Website: https://www.mp2energy.com/
Email: customerservice@mp2energy.com
Business Phone: 888-442-0002
Residential Phone: 888-442-0002
Website: https://ngande.com/
Email: customercare@NGandE.com
Business Phone: 855-632-7348
Residential Phone:
Website: https://www.neccoopenergy.com
Email: contact@neccoopenergy.com
Customers must contact NEC Co-Op. They are handling aid for customers on a case by case basis
Business Phone: 888-853-5747
Residential Phone: 888-853-5747
Website: https://www.newpowertx.com/
Email: customercare@newpowertx.com
Business Phone: 855-998-9283
Residential Phone: 855-998-9283
Website: https://newwaveenergy.com/
Email: support@nwaveenergy.com
Business Phone: (877) 528-2890
Residential Phone:
Website: http://www.nexteraenergy.com/
Email:
Business Phone: (866) 568-0290
Residential Phone: (866) 568-0290
Website: https://www.njgande.com/
Email: sales@njgande.com
Business Phone: 877-808-1022
Residential Phone: 877-808-1022
Website: https://www.nordicenergy-us.com/
Email: info@nordicenergy-us.com
Business Phone: 855-500-8703
Residential Phone: 855-500-8703
Website: https://www.nrg.com/
Email: support@nrghomepower.com
Business Phone: 888-947-7899
Residential Phone: 888-947-7899
Website: https://www.nygande.com/
Email: salesinfo@nygande.com
Business Phone: 888-947-7880
Residential Phone: 888-947-7880
Website: https://www.ohgande.com/
Email: salesinfo@ohgande.com
Business Phone: 1-888-544-4877
Residential Phone: 1-888-544-4877
Website: https://www.firstenergycorp.com/ohio_edison.html
Email:
Business Phone: 888-313-6862
Residential Phone: 888-313-6862
Website: https://www.oncor.com/
Email: contactcenter@oncor.com
In Texas residents should call their Retail Energy Provider (who ever you pay your bill to) for information on what payment options they have. More info here.
Business Phone: 914-847-0234
Residential Phone: 914-847-0234
Website: https://www.originalenergy.com/
Email:
Business Phone: 888-545-4687
Residential Phone: 888-545-4687
Website: http://www.ourenergyllc.com
Email: info@ourenergyllc.com
Business Phone: 866-706-7361
Residential Phone: 866-706-7361
Website: https://www.pagande.com/
Email: salesinfo@pagande.com
Business Phone: 800-494-4000
Residential Phone: 800-494-4000
Website: https://www.peco.com/
Email:
Effective March 13, 2020, PECO is suspending service disconnections and waiving new late payment charges through at least May 1, 2020.
Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/penelec.html
Email:
Business Phone: 1-888-544-4877
Residential Phone: 1-888-544-4877
Website: https://www.firstenergycorp.com/penn_power.html
Email:
Business Phone: 516-734-0408
Residential Phone:
Website: https://www.plymouthenergy.com/
Email:
Business Phone: 888-764-6669
Residential Phone: 888-764-6669
Website: http://pogoenergy.com
Email: support@pogoenergy.com
Business Phone:
Residential Phone: 888-354-441
Website: https://www.ppandu.com/
Email: service@ppandu.com
Business Phone: 833-785-7797
Residential Phone: 833-785-7797
Website: https://www.pulsepowertexas.com/
Email:
Business Phone: 866-660-4900
Residential Phone: 866-222-7100
Website: https://www.reliant.com/
Email: service@reliant.com
Business Phone: 866-574-5680
Residential Phone: 866-574-5680
Website: https://santannaenergyservices.com/
Email:
Business Phone: 888-351-2169
Residential Phone: 877-316-6344
Website: http://www.sfeenergy.com
Email: cs@sfeenergy.com
Business Phone: (866) 354-3335
Residential Phone: (866) 354-3335
Website: http://www.sharyland.com/
Email: suhelp@sharyland.com
Business Phone: 800-448-0995
Residential Phone: 800-448-0995
Website: https://www.smartestenergy.com/en_us/
Email: customer-services-us@smartestenergy.com
Business Phone: 877-547-7275
Residential Phone: 877-547-7275
Website: https://www.sparkenergy.com/
Email: customercare@sparkenergy.com
Contact during normal business hours at 1-877-547-3223 to discuss options available to you including payment extensions and deferred payment plans.
Business Phone: 800-600-3040
Residential Phone: 800-600-3040
Website: https://www.starionenergy.com/
Email: info@starionenergy.com
Business Phone: 888-685-7693
Residential Phone: 888-685-7693
Website: https://mystream.com/
Email: TXcommercial@streamenergy.net
As part of the COVID-19 Electricity Relief Program, deferred payment plans will be offered to all customers, upon request. A deferred payment plan allows you to pay the balance you owe in installments along with your regular monthly bill.
Business Phone: 888-594-9299
Residential Phone: 888-594-9299
Website: https://www.summerenergy.com/
Email: sales@summerenergy.com
Business Phone: 888-289-7693
Residential Phone: 888-289-7693
Website: https://www.talenenergy.com/
Email: CustomerCare@talenenergy.com
Business Phone: 855-855-8272
Residential Phone: 844-466-3808
Website: https://www.taraenergy.com/
Email: CustomerSupport@TaraEnergy.com
Customers are encouraged to sign up for Paperless Billing and Automatic Payment programs, and we support our customers who may need payment assistance, arrangements or extensions. Contact us at 855-855-8272.
Business Phone: 877-839-7657
Residential Phone: 877-839-7657
Website: http://www.texpoenergy.com
Email: customer.care@texpoenergy.com
Business Phone:
Residential Phone:
Website: https://www.firstenergycorp.com/illuminating_company.html
Email:
Business Phone: 800-481-9805
Residential Phone: 888-923-3633
Website: http://www.mythinkenergy.com/
Email: questions@mythinkenergy.com
For payment assistance, you can call 1-888-923-3633 or email us at customercare@mythinkenergy.com to learn more about our payment extensions and our deferred payment plans.
Business Phone: (888) 875-6122
Residential Phone: (888) 875-6122
Website: https://www.tigernaturalgas.com/
Email: Info@TigerNaturalGas.com
Business Phone: 888-866-7456
Residential Phone: 888-866-7456
Website: https://www.tnmp.com
Email: community@tnmp.com
Grants are available to qualifying 501(c)(3) nonprofit organizations to fund projects that address community safety, with preference given to COVID-19 programs for senior citizens. Paused shutoffs for late payments.
Business Phone: 1-800-447-3333
Residential Phone: 1-800-447-3333
Website: https://www.firstenergycorp.com/toledo_edison.html
Email:
Business Phone: 877-933-2453
Residential Phone: 877-933-2453
Website: http://www.trieagleenergy.com
Email: customercare@trieagleenergy.com
Call 877-933-2453 for more time to pay your monthly bill. If you’re in need of bill payment assistance or know someone who needs help, additional support is available. Call 2-1-1 or visit 211texas.org to be connected with relief funds.
Business Phone: 888-399-5501
Residential Phone: 800-818-6132
Website: https://www.txu.com/
Email: energyaid@txu.com
If you or someone you know needs bill payment assistance, additional support is available through TXU Energy Aid℠. Call 2-1-1 or visit 211texas.org and search Electricity Bill Assistance to find programs in your area.
Business Phone: 716-580-3187
Residential Phone: 716-580-3187
Website: https://usepelectric.com/
Email: Privacy@USEPelectric.com
Business Phone: 800-427-8545
Residential Phone:
Website: https://ugies.com/
Email: customercare@ugies.com
Business Phone: (888) 947-7880
Residential Phone: (888) 947-7880
Website: https://www.usgande.com/
Email: salesinfo@usgande.com
Business Phone: 855-888-9888
Residential Phone: 855-888-9888
Website: http://www.v247power.com
Email: CustomerCare@v247power.com
Business Phone: 800-578-7070
Residential Phone: 800-578-7070
Website: https://www.veteranenergy.us/
Email: care@veteranenergy.us
You may be eligible for payment assistance to prevent your services from being interrupted for the duration of this emergency. The COVID-19 Electricity Relief program can provide this temporary assistance. Call to enroll.
Business Phone: 866-663-2508
Residential Phone: 866-663-2508
Website: http://www.viridian.com/
Email: customercare@viridian.com
Business Phone: 888-211-4093
Residential Phone: 888-211-4093
Website: https://vistaenergymarketing.com/
Email:
Business Phone: 291-809-4600
Residential Phone: 866-340-8658
Website: https://www.voltep.com/
Email: info@voltep.com
VOLT residential customers who are low-income and/or unemployed as a result of COVID-19 and are having trouble paying their electricity bill may be eligible for financial relief and up to six months of disconnection protection through the COVID-19 Electricity Relief Program.
Business Phone: 800-977-8374
Residential Phone: 800-977-8374
Website: https://www.volunteerenergy.com/
Email:
Business Phone: 1-888-544-4877
Residential Phone:
Website: https://www.firstenergycorp.com/west_penn_power.html
Email:
Business Phone: 844-427-5945
Residential Phone: 844-427-5945
Website: https://www.wglenergy.com/
Email:
Business Phone: 866-937-5937
Residential Phone: 866-937-5937
Website: https://www.yepenergy.com/
Email: Customer.Care@YepTexas.com
Business Phone: 347-620-7283
Residential Phone: 347-620-7283
Website: https://zone1energy.com/
Email: support@Zone1Energy.com